Registration and refreshments

Chair's opening remarks
Menno Ong, Head of Knowledge and Information Management, Höcker and Boels Zanders, the Netherlands

Opening keynote: Brilliant failures as portals to creative destruction

• Organisations need to be agile, which requires innovation and creativity
• We need fear reduction to release innovative and creative power
• In a complex world, success and failure are separated by a thin line
• Failures offer learning opportunities
• The Institute of Brilliant Failures as tribute to those who try and succeed or fail

Paul Iske, Professor Open Innovation, Maastricht University and Chief Dialogues Officer, ABN AMRO Bank, the Netherlands

Case study: Working hand in hand with lawyers to maximise efficiency

• Drawing on 25 years of experience to best understand knowledge management and how the culture of sharing know-how has moved forward
• Incentivising and rewarding lawyers for knowledge management contributions
• Using technological tools to collaborate with lawyers: The power of intranets, forums, blogs and alerts
• Building a tailor-made platform for lawyers to share information
• Improving understanding and communication with lawyers through setting up an innovative KM committee
• Leading the way for knowledge management in the future

Carmen Martín-Peña, Manager – Knowledge Management Department, Garrigues, Spain

Morning coffee break

Case study: How we got from 100 to 0 and back to 100 in knowledge management in 18 months

• Unique challenges faced by Kinstellar during its spin off from Linklaters in the area of knowledge management
• Creating knowledge management strategy for the new firm
• Choosing the right knowledge management tools
• Promoting knowledge sharing culture

Petr Mestanek, Knowledge Lawyer, Kinstellar, Czech Republic

Aligning KM in a multi-office CEE law firm

• Understanding the local needs
• Central versus decentral organisation
• Developing firm wide standards
• Encouraging and aligning local KM efforts

Martin Bauer, Knowledge Manager, and Jakob Kisser, Knowledge Management Lawyer, Schoenherr, Austria

Networking lunch break

Keynote: Driving the firm's performance with practice-group focused KM

• Adopting a 'client in the centre' approach when defining the KM and other roles and responsibilities of the practice group
• Who should ultimately be responsible for KM initiatives within the area of a practice group (if not the head of the group)?
• The role and responsibility of the practice group in securing high and consistent 'service quality' (especially in a multi-office environment), and why KM initiatives such as debriefings and 'lessons learned' sessions must be a top priority of the group
• Different practice groups have different KM needs; examples of some successful practice group specific KM initiatives

Joakim Edoff, Executive Partner, Setterwalls, Sweden

Knowledge management as a prerequisite for legal risk management and compliance

• Proliferation of legal risks and the impact of the Business Judgement Rule
• Changing your firm's mindset: Compliance as an opportunity for change, not just a threat to business
• Ensuring your KM system supports your firm's leaders in accurately setting strategy
• Exploring latest research on using know-how to protect your firm

Prof Dr Martin Schulz, LL M (Yale), Knowledge Management Lawyer, Freshfields Bruckhaus Deringer, Germany

New Frontiers: Online reputation in the digital world

• The factors that make up an online reputation and how it is distinguished from "brand"
• How to manage your online reputation: legal and technical tools
• How to mitigate online reputation risk for yourself and your clients
• What role can KM Managers play in mitigating online risk

Brent Franson, Senior Director of Advanced Client Solutions, Reputation.com, United States

Afternoon coffee break

KM Clinic: Sharing your experiences and finding innovative approaches to addressing your key challenges for knowledge management

We know that it is not only our speakers who hold KM expertise or who have found innovative solutions to the challenges you face as a knowledge management professional. This session calls on you to share your tips, thoughts and even mistakes with you fellow delegates in intimate group discussions. A real chance to hold valuable conversations, network and draw on the collective knowledge of the audience to ensure you get the insights and answers you need to deliver on your goals.

Exploring:

• How do you engage fee earners in sharing their knowledge with the firm?
• How do you successfully negotiate with content integrators and suppliers?
• How can KM support other functions within the firm – marketing, business development and training?

Facilitated by: Stefan Bakkerus, Head of Knowledge Management and Lawyer, Nysingh, the Netherlands

Chair's closing remarks

Close of day one